Return & Refund Policy

Thanks for shopping at MoldOff.com. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.

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Testimonials

We made a big mistake by storing our foam mattresses in a moist area without a rubber cover. Consequently, a black mildew permeated nearly the whole thickness of the mattresses, some worse than others. Our first reaction was to discard the mattresses as we thought it was a hopeless problem. Just to be sure there was no solution to the mildew problem, we went to the internet. Somehow, we found MoldOff® which we thought should be used empirically before we threw the mattresses out. So we purchased a gallon of MoldOff® and sprayed it on one mattress, lathered it in and let it soak. Then, we sprayed it again and used a thick cotton towel to absorb the excess fluid. We were surprised to see the black color gradually disappear. Some of the stubborn stains we sprayed a third time and rubbed the stains with towels which removed most of the discoloration. What shocked us the most were the unbelievable final results! The foam mattresses remained firm and free of mildew for months and months to this day! We cannot thank the producers of MoldOff® enough for the great outcome.

- Judith & Franklin, New Hampshire